Reference

Privacy Policy for Your surga33 Account

Your account, wallet and device data are used to set up your login, show the lobby where local law permits, process DANA, OVO, GoPay or QRIS activity, and…

DANA privacy contextOVO wallet recordsGoPay check trailQRIS receipt data

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How We Treat Your Account Data

surga33 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy handling starts before your first wallet action. We collect the details you give during account creation, such as username, phone number and security answers, then connect them to device logs, session timestamps and wallet references when you use DANA, OVO, GoPay or QRIS. Access

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to account areas depends on local law, and we may apply location, age-screening or fraud checks before showing some parts of the lobby. We do not sell your personal data. We use it for account access, payment matching, risk checks, support replies, cookie settings and legal
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record duties. When a payment rail sends a reference code, we keep the code with your account history so your wallet question can be traced without asking you to repeat the same details.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Ask Us About Privacy Requests

Privacy questions should reach a person who can see the right account trail without exposing extra data. We handle requests through live chat, WhatsApp and email, with support available 09:00–01:00 WIB. For faster matching, contact us from the phone number linked to your account, include your username, and mention whether your question concerns cookies, wallet records, device access or a correction request.

Team online

Live chat

Use live chat between 09:00 and 01:00 WIB when you want a quick privacy status check. We may ask for your username and last login device, then create a ticket if deeper account tracing is needed.

WhatsApp desk

Message our WhatsApp desk from the phone number linked to your account so we can match your request safely. Do not send full wallet screenshots unless our team asks for a masked copy with sensitive digits hidden.

Email request

Send access, correction or deletion questions by email when you need a written reply. Include your username, registered phone number and the data topic, such as QRIS receipts, cookies or active device records.

ACCOUNT CARE

Data Care Across Aviator and Wallets

Privacy work happens in the account systems you touch every day, not only in this policy.

Data we collect

We collect the details needed to create and protect your account: username, phone number, password hash, session time, IP range…

Wallet records

DANA, OVO, GoPay and QRIS records are kept with reference numbers, receipt times and account status.

Cookie use

Cookies help keep your session active, remember language display and reduce repeated security prompts.

Device checks

When you enter Lightning Roulette, Aviator or slot rooms, we may record device and session signals to detect account sharing…

Retention window

We keep account and wallet data only as long as needed for service records, dispute handling, fraud checks and legal…

Correction path

If your phone number, display name or wallet detail is wrong, contact support with your username and the detail to…

Privacy Questions Before You Join

Before you open an account, it is fair to ask what happens to your data after each login, wallet action and support message. These answers explain the privacy steps we apply in plain terms, including what we collect, why we keep it, how you can ask for a copy, and which contact route to use for changes.

We ask for the details needed to create and protect your account, such as username, password, phone number and basic security checks. We may also record device type, IP range and session time after login.

We keep wallet references so we can match transactions to your account, answer support questions and trace failed confirmations. The record may include payment rail name, reference code, receipt time and account status.

Yes, where local law permits, you can ask for a copy of account data linked to your username. Contact email support with your registered phone number so we can verify the request before sending details.

Contact live chat, WhatsApp or email with your username and the detail that needs correction. We check the request against your account history before changing records, especially when wallet access may be affected.

Our cookies are used for login sessions, language display, security prompts and basic service measurement on our pages. If you clear cookies in your browser, you may be asked to log in again.

Open Account > Security > Active devices after login to see recent device activity. If you notice a device you do not recognise, contact support right away so we can secure the account.

You can send a deletion request by email with your username and registered phone number. Some records may need to remain for legal duties, dispute checks or wallet tracing, and we will explain the status.

Privacy Policy for Your surga33 Account

Ask Us About Privacy Requests

Live chat

WhatsApp desk

Email request

Data Care Across Aviator and Wallets

Data we collect

Wallet records

Cookie use

Device checks

Retention window

Correction path

Privacy Questions Before You Join

01 What personal data does surga33 ask for when I open an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask for a copy of my account data?

04 How do I correct a wrong phone number or profile detail?

05 Do cookies track my activity outside the site?

06 How can I check devices linked to my account?

07 Can I ask you to delete my account data?

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